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	<title>Authenegade...</title>
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	<description>Fear is a good indication you are doing something right...</description>
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		<title>Authenegade...</title>
		<link>http://stewarthayes.wordpress.com</link>
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		<title>Same Ol&#8217; Song&#8230; Very New Outcome&#8230;</title>
		<link>http://stewarthayes.wordpress.com/2009/08/04/same-ol-song-very-new-outcome/</link>
		<comments>http://stewarthayes.wordpress.com/2009/08/04/same-ol-song-very-new-outcome/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 14:46:22 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Social Media Muses...]]></category>
		<category><![CDATA[Web 2.0 Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Experience]]></category>
		<category><![CDATA[nGenera]]></category>
		<category><![CDATA[United]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=678</guid>
		<description><![CDATA[It&#8217;s a song we&#8217;ve all heard before. Poor customer experience. But this song has had a decidedly different outcome, and further evidences that the &#8216;same-old-song&#8216; just isn&#8217;t being listened to anymore. That&#8217;s an important word: listen. A lot of companies, even those trying to jump on the social media bandwagon, aren&#8217;t listening. Without that, the outcome [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=678&subd=stewarthayes&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<title>Social Media Dispare</title>
		<link>http://stewarthayes.wordpress.com/2009/07/30/social-media-dispare/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/30/social-media-dispare/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 10:03:13 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Life Muses...]]></category>
		<category><![CDATA[Social Media Muses...]]></category>
		<category><![CDATA[Despair]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[t-Shirt]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=673</guid>
		<description><![CDATA[This just stroke me as too funny, and as equally relevant- we do forget how funny we are&#8230;


       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=673&subd=stewarthayes&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">socialmedia_Dispare t-shirt</media:title>
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		<title>The New Customer&#8230;</title>
		<link>http://stewarthayes.wordpress.com/2009/07/27/the-new-customer/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/27/the-new-customer/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 20:28:21 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Strategy Muses...]]></category>
		<category><![CDATA[Web 2.0 Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Digital]]></category>
		<category><![CDATA[Footprint]]></category>
		<category><![CDATA[Identity]]></category>
		<category><![CDATA[nGenera]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=656</guid>
		<description><![CDATA[I recently was invited to, what turned out to be, a very interesting web-ex, host by nGenera, on: &#8220;Pervasive Personal Identity&#8220;. Great stats, interesting trivia and extremely innovative ideas.
My favourite piece of trivia: who holds the most intimate details of its users, with their complete acknowledgement of, management of and payment for by its users? [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=656&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/27/the-new-customer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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			<media:title type="html">Continuous Feedback Loop</media:title>
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	</item>
		<item>
		<title>Just Listen&#8230;</title>
		<link>http://stewarthayes.wordpress.com/2009/07/22/just-listen/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/22/just-listen/#comments</comments>
		<pubDate>Wed, 22 Jul 2009 09:23:34 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Social Media Muses...]]></category>
		<category><![CDATA[Web 2.0 Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Collaborative]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[McKinsey]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=640</guid>
		<description><![CDATA[Is it that I&#8217;m looking for it, thus finding it? Or is there simply more out there.
Lil&#8217; bit of column A. Lil&#8217; bit of column B. But I think a lil&#8217; bit more of column B. Where ever one looks these days, there are examples of collaborative design, and web 2.0 tools are not too far [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=640&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/22/just-listen/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<item>
		<title>Humour: A Medium to Customer Experience?</title>
		<link>http://stewarthayes.wordpress.com/2009/07/14/humour-a-medium-to-customer-experience/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/14/humour-a-medium-to-customer-experience/#comments</comments>
		<pubDate>Tue, 14 Jul 2009 14:56:11 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Authenticity Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Innocent]]></category>
		<category><![CDATA[Smoothie]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=627</guid>
		<description><![CDATA[So, I am cracking open an Innocent carton for a pretty darn good smoothie. I began to examine the carton, as I usually do, looking for whatever joke, queer fact or just whatever anomaly Innocent had designed into the carton this week. Found some pretty funny stuff.
Something then dawned on me. Is humour a way [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=627&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/14/humour-a-medium-to-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<title>Wicked Problems. Insane Answers.</title>
		<link>http://stewarthayes.wordpress.com/2009/07/09/wicked-problems-insane-answers/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/09/wicked-problems-insane-answers/#comments</comments>
		<pubDate>Thu, 09 Jul 2009 19:32:30 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[CogNexus]]></category>
		<category><![CDATA[Conklin]]></category>
		<category><![CDATA[Jeff]]></category>
		<category><![CDATA[Martin]]></category>
		<category><![CDATA[Problems]]></category>
		<category><![CDATA[Roger]]></category>
		<category><![CDATA[Rotman]]></category>
		<category><![CDATA[Wicked]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=623</guid>
		<description><![CDATA[Every so often, I review old magazines, blogs, podcasts etc. looking for some topic or thought I may have missed, that might interest me (or others I know). Missed a big one in the latest issue of the Rotman Magazine entitled: &#8220;Wicked Problems&#8221; (I explain the term later if you can hold on).
Page 17 has an interesting [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=623&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/09/wicked-problems-insane-answers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<title>Collaboration: Others Get It&#8230;</title>
		<link>http://stewarthayes.wordpress.com/2009/07/08/collaboration-others-get-it/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/08/collaboration-others-get-it/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 18:35:44 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Strategy Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Don]]></category>
		<category><![CDATA[nGenera]]></category>
		<category><![CDATA[Steps]]></category>
		<category><![CDATA[Tapscott]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=609</guid>
		<description><![CDATA[In one of my many (more recent) &#8216;wanders&#8217; through the internet I re-connected with a distant colleague from many years ago at Rotman. Seeing a new role he&#8217;d taken on, led me to his company website. I was hooked. And a deeper &#8216;cyberdig&#8217; (love that term), reveled a good, rudimentary article on &#8216;how to start thinking about collaboration: [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=609&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/08/collaboration-others-get-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Re-Post: Get on the Social Ladder&#8230;</title>
		<link>http://stewarthayes.wordpress.com/2009/07/06/re-post-get-on-the-social-ladder/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/06/re-post-get-on-the-social-ladder/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 12:18:02 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Social Media Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=606</guid>
		<description><![CDATA[In a close follow-up to a post from yesterday, I came across an interesting (Irish Business) article on the importance of social networking: &#8220;Get on the social ladder&#8220;. It lays out the: &#8220;ten ways to make social networks work for your company&#8221;.
Although slightly repetitive, some good material. In a nutshell though&#8230;

Social media, eg. web2.0 technologies, allows [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=606&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/06/re-post-get-on-the-social-ladder/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<title>Social Media: The Emergence of a Viable Business Model?</title>
		<link>http://stewarthayes.wordpress.com/2009/07/04/social-media-the-emergence-of-a-viable-business-model/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/04/social-media-the-emergence-of-a-viable-business-model/#comments</comments>
		<pubDate>Sat, 04 Jul 2009 19:28:44 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Collaboration Muses...]]></category>
		<category><![CDATA[Social Media Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>
		<category><![CDATA[Andrew]]></category>
		<category><![CDATA[Jenkins]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Shows]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[UPS]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=585</guid>
		<description><![CDATA[Not many are oblivious or ignorant of social media and networking, nor don&#8217;t use web 2.0 technologies, despite most not realising it. Anyone who has logged into a website, shared personal information online or uploaded any data to the old &#8220;internet machine&#8221;, in the immortal words of Will Farrell (Blades of Glory for those that know not [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=585&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/04/social-media-the-emergence-of-a-viable-business-model/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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		<title>Book Review: Nudge</title>
		<link>http://stewarthayes.wordpress.com/2009/07/01/book-review-nudge/</link>
		<comments>http://stewarthayes.wordpress.com/2009/07/01/book-review-nudge/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 10:58:07 +0000</pubDate>
		<dc:creator>Stewart</dc:creator>
				<category><![CDATA[Book Muses...]]></category>
		<category><![CDATA[Design Muses...]]></category>
		<category><![CDATA[Work Muses...]]></category>

		<guid isPermaLink="false">http://stewarthayes.wordpress.com/?p=582</guid>
		<description><![CDATA[It sometimes appears Barrack Obama has an exhaustive set of tools to help in both understanding and managing an immense group of stakeholders. His latest tool? Nudges. A recent Times article [on Obama] led me to pick up Richard Thaler &#38; Cass Sunstein&#8217;s latest books: &#8220;Nudges: Improving Decisions About Health, Wealth and Happiness&#8220;. Appears that [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=stewarthayes.wordpress.com&blog=1994471&post=582&subd=stewarthayes&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://stewarthayes.wordpress.com/2009/07/01/book-review-nudge/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Stewart</media:title>
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