Old Management = Old Answers. Duh.

Yet another long overdue post. On May 6th, 2011 (I told you it was an overdue post), I attended my first Rotman Life Long Learning Event. This annual event draws an impressive list of attendees and speakers, and 06-05-11 was no different. Among the speakers, one individual (not surprisingly) shined. Daniel Pink, the author of […]

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Customer Experience: The New Competitive Playground

What is it that distinguishes an organisation these days? What is that wicked differentiation that creates competitive advantage? What is that killer app that generates not just consumer loyalty, but consumer avocation and promotion? Since post- industrialisation the answer to competitive advantage has (primarily) been a strategic commitment to superior product design (as measured by […]

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Mo' Money. Mo' Problems.

Just finishing off Daniel Pink’s great book: “A Whole New Mind: Why Right Brainers Will Rule The World“, when this very interesting video/ commentary popped up via my best of youtube podcast. In essence, Pink (the commentator), discusses recent research coming out of MIT, that throughs into question our entire idea of compensation, reward & […]

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