KPMG recently released a well written, salient overview of the social media landscape within banking today. Entitled “The Social Banker“, it has a global perspective, and associated inputs & consultations accordingly, and is broad in perspective, yet specific in problem & opportunity identification. It stops here. Which I respect.Read More The Social Banker. Hey. It’s an “evolution”.
Enterprise 2.0, defined as use of “web 2.0” technologies to enhance processes & collaboration, starts with the right people driving the change. Sounds obvious to-be-sure. Then why do organizations continually falter? Further, enterprise wide change in general, requires the right people in the right place, who are then, subsequently, supported by process & technology. Yet […]Read More Enterprise Change: People + Process + Technology = Success.
Howdy everyone. It’s been awhile since I posted. I’m glad to be back. And to kick things off (again), I wanted to bring your attention to another great presentation by our friends at Moxie Software. The presentation, entitled “Delivering Superior Customer Service is Everyone’s Responsibility” (slides only are found here), led by Jeremiah Owyang, makes a good case […]Read More Customer Engagement: Everyone’s Responsibility.
Social Media is not a revolution, but rather the medium to a revolution. More importantly, social media is not a strategy. It is a means to a strategy. Steven Woodruff discusses this quite succinctly in his post. Social change has always come about when enough information becomes available to enough people to facilitate a critical mass to […]Read More Social Media. Sound Idea. Now Lets Get Timing Right.