Enterprise Change: People + Process + Technology = Success.

Enterprise 2.0, defined as use of “web 2.0” technologies to enhance processes & collaboration, starts with the right people driving the change. Sounds obvious to-be-sure. Then why do organizations continually falter? Further, enterprise wide change in general, requires the right people in the right place, who are then, subsequently, supported by process & technology. Yet […]

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Customer Experience: The New Competitive Playground

What is it that distinguishes an organisation these days? What is that wicked differentiation that creates competitive advantage? What is that killer app that generates not just consumer loyalty, but consumer avocation and promotion? Since post- industrialisation the answer to competitive advantage has (primarily) been a strategic commitment to superior product design (as measured by […]

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Mo' Money. Mo' Problems.

Just finishing off Daniel Pink’s great book: “A Whole New Mind: Why Right Brainers Will Rule The World“, when this very interesting video/ commentary popped up via my best of youtube podcast. In essence, Pink (the commentator), discusses recent research coming out of MIT, that throughs into question our entire idea of compensation, reward & […]

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